FAQ's

Please find below our frequently asked questions. If you can not see your question listed below, please use out contact form to submit your enquiry and a member of our team will get back to you.

AQATA products are available to view* and order from selected bathroom retailers across the UK.

 

For international and contract orders, please contact us to discuss your project in more detail.

 

*Only selected models are on display. Please call the retailer ahead of your visit to check models on display at that branch.

Our Head Office Showroom has over 30 displays and is available to visit 9-5 Monday to Thursday and 9-4:30 Friday*.

 

You can arrange an appointment by calling us on 01455 896500

Email us a drawing with measurements, the range & product that you are interested in. We will then be able to forward you a guide price.

Designed by our expert team and produced right here at our dedicated manufacturing site in the heart of the UK.

Coloured frame finishes and tinted glass options are available from our Design Solutions Range

Frame Finishes – Chrome, Polished/Brushed Gold, Polished/Brushed Nickel, Matte / Polished Black, Brushed/Polished Bronze.

Glass Tints – Grey, Bronze & Clear Plus (Low Iron)

For standard products there is a lead time of 7-10 working days.

 

For Bespoke products there is a lead time of 4 weeks.

 

For our Made 2 Measure service, there is a lead time of 4-6 weeks.

 

During busier periods, extended lead times may apply. More information will be given at the time of order.

Shower trays despatched without an enclosure will be subject to a £35.00 net carriage charge (plus VAT).

 

Orders for miscellaneous products (excluding trays) under the value of £200.00 (including VAT) will be subject to a carriage charge. Please ask for further details. Alternative delivery options are available upon request – price on application.

 

Delivery direct to site / consumer will incur a £55 plus vat delivery charge.

Yes, spare parts for AQATA products can be ordered through us directly.

 

Please Click Here to view our spares products.

To process your spare part order efficiently, please ensure you have your guarantee registration number. This can be found on the guarantee paperwork that came with your product.

 

If you do not know your guarantee registration number, please ensure you know your product code.

With proof of purchase, spare parts are provided free of charge* for products under two years old. After the initial two year period or for products without proof of purchase, spare parts are chargeable.

 

*Please refer to the full AQATA guarantee for terms and conditions.

ClearShield ECO-GLASS™ is supplied as standard on all AQATA enclosures, doors and screens, is applied to the inside of the glass and works just like ‘non-stick’ cookware, acting as a protective barrier on the surface of the glass.

 

More information on ClearShield ECO-GLASS™ and how to care and maintain your product can be found here.

More information on our recommended care and maintenance programme, as well as information on hard/soft water areas can be found here.

Yes, various products can be purchased directly from us to help maintain the condition of your AQATA product. For further information Click Here. 

Each product will be packed with a pick list, detailing the parts that are included. It is important to ensure that all parts correspond from the pick list to those featured in the installation instructions.

If you find that something is missing, you should contact the retailer you purchased the product from.

 

Alternatively, contact us and a member of our team will be able to assist you further.

Our confidence in the quality and reliability of our products enables us to offer a lifetime guarantee*

 

The guarantee covers manufacturing or product faults and does not cover wear and tear or damage caused during fitting or misuse.

 

*Terms & conditions apply

Please ensure you register your products to validate your guarantee as failure to do so will result in an invalidated guarantee. You can register your guarantee online.

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