Exclusive Solutions – Sliding Door Wheels

Aqata Delivery & Returns Information

Deliveries

• Medium & large orders, including seals, will be shipped via APC tracked delivery. To obtain your tracking number please contact sales@aqata.co.uk
• Small items such as spare parts and accessories will be shipped via Royal Mail 2nd class delivery and take between 3-5 working days.
• All orders will be processed and dispatched within 48hours.

2. Returns

All return items should be posted to:
Aqata Ltd, Brookfield, Harrowbrook Industrial Estate, Fleming Road, Hinckley, LE10 3DU

• Any defective or faulty items will be refunded in full within 10 working days, including the cost of shipping.
• Should you wish to return any non-faulty items for refund, items must be in original packaging and in saleable condition and returned within 14 days of order.
• We will process your refund within 10 working days of receipt and inspection of the items, minus the original shipping cost.

If your product is within the warranty period and you have registered your warranty with Aqualux Products Limited, you may be entitled to a free spare part replacement. To qualify for your free replacement, please carry out the following steps;

• Provide full details, including description and code of the spare part you require.
• Scan or photograph your proof of purchase. This is your sales receipt (if you do not have this, you may be able to obtain it from your
  point of purchase).
• Email your sales receipt attachment to enquiries@aqualux.co.uk or post either the original receipt or a copy (documents will not be
  returned) to: Sales Office, Aqualux Products Limited, Fleming Road, Hinckley, England LE10 3DU UK. It is advisable that you send via
  recorded delivery.
• When you sales receipt is received, our sales office staff will validate your request and order and issue your spare part free of charge.
• If you receipt is not valid, Aqualux will contact you, to advise you.
• As your request does not warrant a free spare part and is chargeable you should then order your spare part online.